FREQUENTLY ASKED QUESTIONS ♡

How far in advance should I place my order?

We recommend placing your order as early as possible, especially for birthdays, graduations, holidays, and large events. Most custom orders require approximately 4–7 business days for production, depending on the item and order size. Please allow additional time for shipping when applicable.

Do you require a deposit?

Yes. A deposit is required to secure your order and begin the customization process.

No deposit, no order.

Your order is not officially booked until your deposit has been received.

How can I pay my deposit?

Deposits can be paid using:

• Cash App
• Venmo
• Apple Pay
• Invoice/payment link

Payment instructions will be provided after your order details and availability have been confirmed.

Please do not send a deposit until your order has been confirmed by Krafted By K.

Are deposits refundable?

Deposits are non-refundable. Once your order is confirmed, supplies and materials may be purchased specifically for your custom creation.

When is my remaining balance due?

Any remaining balance must be paid in full before your order is picked up or shipped.

Orders will not be released or shipped with an outstanding balance.

What information do I need to provide for a custom order?

Depending on your item, you may be asked to provide:

• Name or wording
• Theme
• Preferred colors
• Photos
• Event date
• Age or occasion
• Other personalization details

Please double-check all names, dates, spelling, and other information before submitting it.

Can I send inspiration pictures?

Absolutely! Inspiration pictures are welcome and are a great way to show the colors, theme, or overall style you’re looking for.

Because every Krafted By K creation is handmade and personalized, inspiration photos are used as a reference and may not be duplicated exactly.

Will my order look exactly like the sample photo?

Each creation is handmade, so slight variations are normal. Flowers, packaging, colors, treats, decorations, and other materials may vary depending on availability.

Any substitutions will be made with the goal of maintaining the overall theme, quality, and value of your order.

Can I make changes after placing my order?

Please provide all customization details when placing your order.

Minor changes may be possible before production begins. Once supplies have been purchased or production has started, changes may not be possible and could result in an additional charge.

Do you accept rush orders?

Rush orders may be available depending on the item, requested date, and current workload.

An additional rush fee may apply. Please contact Krafted By K before placing your order if you need your item by a specific date.

Do you offer local pickup?

Yes. Local pickup is available in Kalamazoo, Michigan.

You will receive a notification when your order is complete and ready. Please wait until you receive confirmation before arriving for pickup.

Do you ship?

Yes, select items are available for shipping.

Please allow additional shipping time after your order has been completed. Shipping availability may depend on the type and size of the item.

For additional information, please visit our Shipping & Pickup page.

Are personalized items returnable?

Because our products are customized specifically for each customer, personalized items are generally final sale.

If Krafted By K made an error with your order, please contact us as soon as possible so we can address the issue.

How will I know when my order is ready?

You will be contacted when your order is complete and ready for pickup or when your order has shipped.

Still have questions?

We’d love to help! ♡

Visit our Contact page for additional questions or help with your order..